Aligning caller and call-taker: the opening phrase of Dutch emergency calls – Tom Koole

Recorded 19th December 2011 at Loughborough’s Conversation Analysis Day. The theme for that years meeting was “Asymmetries in Interaction”. Tom’s talk features a recount of some applied research he undertook, he describes the preference for type-conformity, and how applying CA gets you beyond CA.

The full paper can be found here:

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